- Responsible for managing all operational aspects of the assigned medical center & Pharmacy within a specified practice to achieve excellent customer service, quality, cost, marketing and deliver performance in line with company strategy, goals and values.
- Assign, delegate and work closely with clinic supervisors, clinic executives and other paramedical staff, Facilitate, induct, train & develop staff on their job and evaluate them periodically. Encourage effective teamwork across all departments.
- Implement and Improve Quality SOP’s and work closely with Quality Manager.
- Manage Insurance process at clinic level.
- Manage daily accounts. Evaluate patient flow and distribution.
- Manage store; and raw materials purchase, movement and usage.
- Effectively monitor internal and external referrals and coordinate with SPOC.
- Manage house-keeping & waste disposal.
- Conduct routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates.
- Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
- Coordinate with software team on e-health software and ensure 100% quality data.
- Manage Lab and Radiology departments and ensure accurate reports.
- Manage visiting doctor’s appointments & coordination for Radio Talk.
- Manage front office administration.
- Schedule and implement monthly duty roster.
- Manage employee attendance (check in/out) and reporting.
- While on duty ensure you and your team of supervisors are based in public areas to assist patients and manage the consistent delivery of leading-edge customer service.
- Managing absence & sickness of staff.
- Communication of company messages to staff.
- Effectively participate and coordinate in organizing CME
- Coordinate with Corp HR for staff queries and documentations.
- Develop your next in line person to manage simultaneously in your absence, and any absence from work has to be with prior approval from GM/HR Manager.
- College Diploma - MBA / Any discipline or related fields.
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