Manager, Facilities (Rooms) - Atlantis The Palm
(16712)
(16712)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
As the Manager of Facilities for Guest Rooms, you will play a pivotal role in ensuring the seamless operation, upkeep, and enhancement of all guest room facilities. This role is responsible for overseeing all aspects of facilities management (FM) related to rooms, including preventive and reactive maintenance, CAPEX project execution, and the leadership of a multidisciplinary team. You will ensure that all FM activities align with Atlantis’ luxury standards, sustainability goals, and guest satisfaction objectives. This role involves assisting in the coordination of maintenance schedules, overseeing repair work, and ensuring compliance with health and safety regulations. The manager will help lead the maintenance team, facilitate communication with vendors, and collaborate with other departments to enhance the guest experience. Key responsibilities include conducting inspections, tracking maintenance requests, and contributing to budget management.
Key Duties and Responsibilities
- Assist in the management of daily operations of maintenance staff and activities for guest room facilities.
- Schedule and supervise routine and Preventive and reactive Maintenance tasks to ensure optimal functionality and longevity of assets.
- Lead and manage all FM operations related to guest rooms, suites, and associated back-of-house areas.
- Conduct regular inspections of guest rooms and facilities to identify maintenance needs and ensure compliance
- with safety standards.
- Support the training and development of maintenance staff, fostering a culture of teamwork and accountability.
- Scheduling staff shifts and managing workloads to ensure efficient operations and approving timesheets.
- Monitor Contractors Performance and ensure adherence to service agreements and quality standards
- Address guest inquiries and concerns related to facilities and maintenance issues promptly and professionally.
- Collaborate with other departments to enhance guest experiences and resolve any facility-related complaints.
- Implement and monitor safety protocols to maintain a safe environment for guests and staff.
- Maintain accurate records of maintenance activities, work orders, and equipment inventories.
- Provide regular updates to the Director of Facilities regarding ongoing projects and issues.
- Monitor expenditures, identify cost-saving opportunities, and ensure efficient resource utilization.
- Lead, mentor, and inspire a multidisciplinary team including technicians across HVAC, electrical, plumbing, carpentry, and general maintenance.
- Design and implement a structured training and development program to upskill team members, promote internal growth, and ensure technical excellence.
- Plan and execute CAPEX projects related to room refurbishments, system upgrades, and infrastructure enhancements.
About You
We are looking for candidates with experience in a complex hospitality or entertainment facility who can demonstrate the below skills and qualities:
- Degree/Diploma in Mechanical/Electrical/Energy Engineering.
- Good communication and interpersonal skills, ability to build relationships inside the business
- Strong DATA and Analytical skills.
- Strong background in Preventative / Reactive/Predicative Maintenance, Utilities and Energy Management
- Ability to be a "hands-on" Engineer, while work independently and productively within a team environment
- Multi-task with the ability to manage multiple tasks and projects simultaneously
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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