Manager, Food and Beverage
(16713)
(16713)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
The Manager, Food and Beverage is responsible for implementing the overall strategy of the Food and Beverage department in Atlantis The Royal, managing the operation including but not limited to staffing, financial, marketing initiatives, product innovation, implementing new concepts and departmental KPI’s. The primary goal is to maximize sales and revenue through customer satisfaction, employee engagement, innovation and ensuring the continuous development of the restaurant brands.
Key Duties and Responsibilities
- Oversee and manage the entire Food and Beverage operation in collaboration with the Director and Vice President, Food and Beverage
- Act as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets operate successfully, in accordance with the standard of the hotel and are individually profitable.
- Implement effective controls of food, beverage and labor costs among all departments.
- Maintain high standards of food & beverage quality, service & marketing to maximize profits through outstanding customer service.
- Regularly review and evaluate the degree of customer satisfaction of the Food & Beverage operations.
- Assist in the recruiting of high-quality colleagues and manage the development, motivation and retention of colleagues.
- Develop and implement promotions and strategies in the food and beverage department to assist hotel in achieving food and beverage revenue goals.
- Assist the Director and Vice President, Food and Beverage to develop and manage the F&B department budget, including both revenues and expenses.
- Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events.
- Maintain a positive cost management index for kitchen and restaurant operations.
- Responsible for handling guest complaints/comments and using them for making improvements.
- Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy.
- Manage conflict and successfully resolve uncomfortable situations with guests, customers, peers, and direct reports.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results.
- Work together with the Training Manager and Outlet Managers to develop and implement effective training programs.
- Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
About You
We're looking for candidates who can demonstrate the below skills and qualities:
- Minimum 3 - 5 years’ experience in a similar role in a luxury restaurant with direct P&L responsibilities, or an equivalent combination of education and experience
- Full Service international restaurant experience preferred.
- Exceptional interpersonal skills and be able to interface effectively with all levels of management
- Ability to effectively influence through knowledge, relationship management, and trust
- Excellent written and verbal communication
- Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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