Officer - Turnaround Coordination

MAIN OBJECTIVE OF ROLE: To ensure the safe, secure, and timely turnaround of aircraft to facilitate on-time departures and ensure all documented procedures are strictly aligned with Precision Time Stamp (PTS) and other relevant operational standards, while overseeing both below-wing services provided by third-party vendors and internal stakeholders, addressing any issues that arise during the turnaround process. KEY RESPONSIBILITIES:

• Acts as an advocate for all safety and security measures required around personnel, equipment, and facilities during the turnaround. Highlights areas for improvement and addresses performance gaps.
• Supervises and coordinates the aircraft turnaround process, taking ownership and collaborating with operational partners and other stakeholders to manage factors that may cause disruptions.
• Serves as the central point of contact for addressing issues and resolving problems during turnarounds, proactively identifying potential challenges and works with relevant stakeholders to implement quick and effective solutions.
• Performs all necessary checks as outlined in individual service level agreements to ensure full compliance with company procedures and regulatory guidelines.
• Collects and completes all relevant data and documentation, ensuring accuracy and timely distribution to the appropriate individuals.
• Ensures all required physical checks for flight arrivals and departures are completed in line with operational procedures, with a focus on compliance with GCAA and other regulatory standards.
• Acts as the primary contact for Flight and Cabin Crew to facilitate efficient and timely boarding and disembarkation of flights.
• Maintains continuous communication with terminal gate staff, above-wing and below-wing teams, as well as the airport control center and network control center, to ensure adherence to best practices for an efficient turnaround.
• Accurately records and reports any irregularities during the turnaround process, ensuring all required reports are completed and distributed promptly.
• Collaborates closely with the operating crew to address last-minute changes at the aircraft side in accordance with established procedures.
• Monitors service delivery to ensure it meets established standards and complies with safety and security regulations, aiming for on-time and efficient performance.
• Reports on turnaround time stamps and activities, supporting performance improvement analyses and initiatives, ensuring “ready to go” status is communicated effectively.
• Manages all aspects of emergency situations during aircraft turnarounds by coordinating with the flight deck, cabin crew, fuelers, ground handling providers and Dubai Airports.
• Fosters a positive and professional attitude among all teams involved in the turnaround, serving as a problem solver, with or without a prior notification maintaining professionalism in challenging and high-stress environments.

QUALIFICATIONS:

• Bachelor’s degree (3+ years)
• Fluent in English (other languages an advantage)
• Over 2 years of experience in airline turnaround operations, with expertise in coordinating below-wing and above-wing activities, ensuring regulatory compliance, and proficiency in load control functions, including weight and balance and load sheet preparation.
• Knowledge of DCS preferred
• 3 - 5 years

COMPETENCIES:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)

ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.