Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
Job Purpose
To perform the responsibilities of the WPS Operations, support the Central Operations to ensure assigned operations are effectively and efficiently performed.
Job Responsibilities
- Process Customer On boarding as per the procedure, and capture details accurately in the Core system.
- File and retain documents for Customers on boarded at Central Operations
- Process Card Holder Files, Salary Files and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletion
- Process approved Refunds and Returns within the agreed TAT
- Maintenance records relevant to the WPS Processing as per internal and regulatory requirements.
- Provide excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the department
- Maintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issues
- Adhere to all applicable internal policies and regulatory requirements related to Card issuance and WPS processing
- Assist in preparation of Reports required for monitoring daily tasks and activities of the Department
- Escalate issues and areas of risks to the Department Head and Management Team members as necessary
- Process by validating the authentication of the ancillary service requests (Replacement/SOA/Dispute Claims/Pin rest etc.) received from branches/sales team/Relationship officers on cards services
- Complete assigned processed related to WPS accurately and in a timely manner
Job Requirements
Qualifications:
- Bachelor's degree in any field
Experience:
- Minimum 2 years in a Banking/Financial environment with WPS operations.
- Minimum 2 years of experience working with Exchange (UAE based experience preferred)
Knowledge & Skills:
- Knowledge of Payroll and WPS Systems/Platforms.
- Knowledge of Exchange House operations, specifically of WPS /Payroll.
- Analytical and methodical approach
- Results-oriented
- Excellent communication and listening skills
- Fluent in written and oral English
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
