Position
Wherever you go, whatever the purpose of your trip, you will feel welcome here together. I will listen to discover who you are and what truly matters to you. I will craft the most personal journey for you. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will be surprised.
Job responsibilities
As Operations Manager , you will manage all aspects of product flow, team presentation, facilities, and health & safety. You will lead best-in-class operations by executing processes in line with company standards and policies. You will work in close and constant collaboration with the store leadership team, ensuring a positive team spirit, service and operations mindset, and seamless customer experience.
Team Management and Development
Play an instrumental role in continuously developing the identity of the Louis Vuitton Promise, through demonstrating and modeling the Promise and Attitudes at every opportunity
Support the Store Manager coaching talent for their development and growing talent, promote the full Coach Track and engagement of the team
Actively participate in the recruitment, integration, coaching and training of new team members
Collaborate with the Team Manager and Expert Advisor on induction, training & development
Build collaborative partnerships with corporate business partners and external vendors. Have corporate and store team fully engaged and committed to the success of operations
Manage performance daily, conduct performance conversations and evaluations for the team, support the Store Manager in career conversations and recruitment
Work closely with the leadership team and store team to provide feedback and create ideas and knowledge about operations; ensure active communication within the team
Profile
Product Flow and Stock Controls
Ensure proper organization and execution of incoming and outgoing product flows
Oversee physical inventory preparation and execution in collaboration with store, geographic leaders, deliveries etc.
Guarantee accuracy of stock records, minimize stock losses and take actions to achieve stock objectives
Ensure policies and procedures are respected
Oversee accurate and secure end of day stock procedures
Responsible for stock security in accordance with company guidelines
Develop and maintain productive and effective relationships with store team and back of house teams to implement improvement initiatives
Additional information
Security
Work with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, products, back of house, front of house)
Work closely with the regional Operations Manager to identify and address issues and areas for improvement (visiting audits & reports)
Ensure all team members have security training to support increasing awareness and reduce thefts
Facilities, Maintenance and IS&T
Manage store maintenance: store works, small works, and IS&T
Manage IT requests, issues and updates in collaboration with local and central systems
Work closely with the regional Operations Manager and address issues and areas for improvement
Provide back office support to store team and ensure full availability and security of tools and equipment
Oversee tools and uniforms for the team
Business Support
Support Store Manager to achieve business objectives related to sales service, stock and profitability
Analyze data and identify areas for improvement
Work closely with the Client Development team to improve customer service and client journey
Identify action plans for business improvement and track progress
Supervise opening/closing procedures, banking duties
Support Store Manager with scheduling daily floor plans, trainings, operations, rotations
Ensure daily reporting requirements and business follow-up
