Job Requisition ID: 167933
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role:
We are looking for an experienced Parts Supervisor to join our dynamic Aftersales team at FAMCO. In this role, you will be responsible for driving the performance of the Parts Counter Sales operation, ensuring exceptional customer satisfaction, maximising profitability, and delivering an efficient and effective parts service.
This is a key leadership role within the Aftersales department, where you will lead by example, oversee day-to-day parts operations, and work closely with both internal teams and external customers to maintain strong relationships and deliver business results.
What you will do
- Manage the daily operations of the Parts Counter Sales to ensure excellent service and customer satisfaction.
- Attend to customers at the Parts Sales Counter, identifying their needs and providing the right parts and support for all FAMCO brands.
- Respond to customer enquiries, using the parts catalogues to accurately identify and source parts.
- Ensure that all parts sold and issued are serviceable, suitable, and meet customer expectations.
- Monitor back-orders and proactively follow up to provide customers with timely updates and deliver on promised dates.
- Manage parts sales processes including quotations, sales orders, sales returns, warranties, and discounts in line with standard operating procedures.
- Demonstrate strong understanding of P&L and drive parts sales with forward-thinking strategies.
- Assist with warranty returns and the handling of old stock unit returns.
- Maintain direct contact with key customer accounts, conducting regular visits alongside Aftermarket Sales Executives to strengthen customer relationships.
Required skills to be successful:
- Excellent customer service mindset with strong relationship-building skills.
- Ability to manage and drive sales performance against targets.
- Strong analytical, organisational, and administrative skills.
- Ability to manage multiple priorities and work under pressure.
- Proactive and flexible approach to meeting customer and business needs.
- PC literacy and familiarity with parts catalogues and sales systems.
- Ability to work collaboratively with both customers and internal teams.
About the team:
You will be joining a passionate Aftersales team at FAMCO, working alongside our Parts and Service colleagues to deliver best-in-class parts support to our valued customers across multiple industries. You will collaborate with internal teams such as Sales, Workshop Staff, and Regional Managers, as well as engage directly with our external customers.
What equips you for the role:
- Higher Diploma in Engineering, Science, Business, or a related field.
- Prior experience in a Parts Sales or Parts Supervisor role within an automotive, heavy equipment, or industrial parts environment is an advantage.
- Flexibility to handle multiple brands and a diverse customer base.
- Strong interpersonal, communication, and leadership skills.
- Willingness to go the extra mile to achieve customer satisfaction while protecting company interests.
- Ability to interpret financial reports (P&L) and contribute to profitability improvemen
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.