Responsible for overall management of pharmacy from MOH and organization perspective. Ensuring highest level patient/customer service and administrative work in pharmacy. Work strictly within the scope of Pharmacy.
• Responsible for welcoming and greeting patients/customers as they enter the pharmacy.
• Dispensing must be performed accurately in an orderly manner in the correct dosage & quantity as prescribed by the physician with clear instructions and in a package that maintains the potency of the medicine.
• Assign, delegate and work closely with pharmacy staff. Facilitate, induct, train & develop staff on their job and evaluate them periodically. Encourage effective teamwork.
• Ensure every patient walk’s in has been taken care and nobody is left unattended and unsatisfied.
• Each member of staff will be responsible for maintenance of medicine and general products on the rack and ensure locating the correct medicine from the rack as per prescription, maintain inventory and make sure it is handled properly. Under no circumstances lying of medicine on pharmacy floor would be entertained. Strict action would be taken against any pharmacy violating this procedure.
• Responsible for handling phone calls in the pharmacy and providing information to customer queries.
• Implement and Improve Quality SOP’s in the pharmacy as per MOH guidelines and work closely with Quality Manager.
• Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy.
Essential: the post holder must
- Have an appropriate license to work as a Pharmacist in the relevant regulatory health authority with all the qualifications and experience these mandates.
- Manage their own professional re-licensure.
- Hold a valid American Heart Association Basic Life Support Provider card.
- Be willing to work across departments when necessary.
- Be able to communicate clearly and effectively in English (spoken and written)
DESIRABLE: The post holder should have:
- Evidenced ability to work as part of an inter-professional team.
- Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.
Be able to communicate effectively in Arabic
