Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
The Restaurant Growth & Operations Manager will report directly to the General Manager of Food and act as the strategic driver behind Account Management and Restaurant Operations. They will serve as a key point of coordination across internal teams and help guide account managers in identifying, prioritizing, and executing actions that drive restaurant success. They will also be responsible for identifying key restaurant performance improvement areas and building processes to solve them at scale. The role may also support sales functions when necessary.
What you’ll do
- Own the performance and growth of restaurant partners on the platform.
- Build insights using data to inform decisions, identify trends, and unlock restaurant potential.
- Collaborate with sales, account managers, operations, and marketing/growth teams to optimize performance.
- Create and refine processes that improve scalability and efficiency across the restaurant lifecycle.
- Develop tools, dashboards, and reporting to streamline workflows and provide visibility to stakeholders.
- Act as a bridge to the product team, identifying and communicating macro-level needs and opportunities for feature development.
What you’ll need
- 6+ years of relevant experience, ideally in food tech, marketplaces, or high-growth environments.
- Highly analytical and process-oriented, with a strong ability to structure problems and execute solutions.
- Proven experience building automation tools, dashboards, or operational systems.
- Effective communicator who can manage cross-functional teams and work closely with products.
- Strategic thinker with hands-on mentality to drive tangible business outcomes.
- Is ready to get their hands dirty, this is not only about presentations and dashboards, but living the field.
- English is a must. Arabic is a plus.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
