COMPANY INTRODUCTION
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
JOB PURPOSE
ENBD Business Banking was created as a distinct vertical to handle all “non-individual” relationships within RBWM Business Banking. It has always prioritized placing customers on suitable platforms to deliver optimal products & services.
As a Senior Relationship Manager (Liabilities), you will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations
RESPONSIBILITIES
- Financial: Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
- Sales and Advisory Services: Grow and farm the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank. Ensure maximum penetration of the local market including NTB customers.
- Customer Service Excellence: Ensure minimum TAT’s and ensure service excellence. Assist the clients in resolving their issues regarding trade, assets, insurance and investments.
- Compliance and Risk: Be be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-misselling, etc and comply with the same.
REQUIREMENTS
- Education
- Graduate – preferably business/finance/accounting
- Experiences
- Minimum 3 years of experience in an RM role.
- Knowledge & Skills
- Knowledge of basic banking operations.
- Adherence to policies and procedures.
- Knowledge of basic banking operations.
- Knowledge of compliance regulations.
WHAT WE OFFER YOU:
- Competitive salary package
- Market-leading incentives
- Strong emphasis on work/life balance
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development
- Preferential banking facilities for employees
WHY JOIN US?
We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.
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