Senior Relationship Manager - Employee Banking (UAE National)
About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”
Job Overview
As a Senior Relationship Manager - Employee Banking at Emirates NBD, your role will be focusing on bulk sourcing of individual customers leveraging client relationships, maximizing growth, market share & profitability for the segment.
Key Responsibilities
- Financial Planning and targets for payroll program targeting medium to large size entities.
- Ownership of sales and service model for payroll proposition covering both employee and employer perspectives.
- Provide guidance and support to Branch Personal Banking Advisors and Retail Banking Sales channels for sales fulfillment at company payroll level to ensure optimal coverage by various sales channels.
- Channel capability & capacity development alongside channel mix evolution depending on the client behavior and market trends – Multi-channel strategy rollout.
- Compliance and audit review follow ups and resolution.
- Digitization on sales management using SalesARM mobile app, monitoring of compliance related account remediation tasks for PSB and LinkedIn social selling tools.
- Develop Payroll business plan to support achievement of budgeted targets.
- Deliver on payroll targets of customer, product penetration, book growth, revenue growth across UAE.
- Shadow P&L responsibility for Payroll program.
- End-to-end management of the payroll program, including employer value proposition, profitability, sales and fulfillment process.
- Work closely with Branch sales, liabilities sales team, assets sales team and DSAs to ensure optimal sales & service coverage for high value company payroll relationships.
- Effective management of Payroll RMs team to perform the mentioned tasks.
- Hiring, training, coaching and deployment of Payroll RMs.
- Build payroll sales plans for new customers to achieve targets across all channels.
- Conduct market sizing and industry studies to identify the growth potential and target areas.
- Develop geographic coverage strategy with special focus on targeting Business Free Zones across UAE.
- Develop the sales incentives and sales contests for payroll team
- Ensure sales quality by adhering to compliance, AML policies for new acquisitions.
Skills and Experience
- Graduate with preferred specialization in marketing, finance, banking or related discipline.
- 5 years retail banking experience.
- Multi-product sales experience a must
- Customer experience, service quality and AML/KYC/Compliance experience an advantage
- Comprehensive understanding of the dynamics of a Consumer Banking business & payroll proposition
- Team management and leadership skills required
What we offer you
- Competitive salary package
- Strong emphasis on work/life balance
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development
- Preferential banking facilities for employees
Why Join Us
We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “
