Candidate Specifications:
- Must Have knowledge in Car Detailing , Ceramic Coating & Window Tint.
- Minimum 6 Months experience as a Service Advisor with Detailing company.
- Very good communication and customer service skills.
- Must be fluent in Arabic and English.
Job Responsibility:
- Meets and greets customer according to Elite Shine Group standards.
- Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it.
- Opening jobcards as per service requirement.
- Recording all customer details and ensuring all details entered in the computer system are correct.
- Proper follow-up with workshop to ensure deadlines met in time.
- Advising customer on the progress.
- Monitoring and ensuring that all campaigns are completed for each job card opened.
- Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
- Handover the vehicle personally to the customer.
- Working flexible hours depending on the workload.
- Ensure highest degree of customer satisfaction and retention at all times.
- Handling customer complaints and ensure corrective action has been taken.
- Communicate professionally with customers at all time.
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
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