Job Requisition ID: 169762
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
Are you passionate about delivering exceptional customer service in the automotive industry? We are looking for a dynamic and customer-focused Service Advisor to join our Bus Division. In this role, you will be the first point of contact for our valued customers, ensuring their service needs are met with professionalism and efficiency. You will play a key role in achieving service revenue targets and maintaining high customer satisfaction scores.
What You Will Do
- Greet customers warmly and record their service requests accurately.
- Provide clear job explanations and cost estimates.
- Prepare job cards and coordinate with workshop teams to ensure timely service delivery.
- Communicate proactively with customers about job status, delays, and approvals for additional repairs.
- Personally deliver vehicles post-service and explain invoices clearly.
- Promote value-added services and contribute to achieving monthly service revenue targets.
- Resolve customer concerns promptly and ensure satisfaction.
Required Skills to Be Successful
- Strong customer handling and interpersonal skills.
- Ability to understand technical issues and explain them clearly.
- Proficiency in MS Office and SAP systems.
- Logical thinking and problem-solving abilities.
- Excellent communication and teamwork skills
About the Team
You will be part of a high-performing service team within the Bus Division, reporting to the Workshop Manager. The team is committed to delivering top-tier service and exceeding customer expectations, with a strong focus on collaboration and continuous improvement.
What Equips You for the Role
- Diploma or Bachelor’s Degree in Automobile or Mechanical Engineering.
- 3–5 years of experience in an automotive dealership, with at least 3 years as a Service Advisor in Bus or Commercial Vehicles.
- Familiarity with automotive dealer/distributor business processes and ERP systems.
- A customer-first mindset, cultural sensitivity, and a strong sense of responsibility.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
