Company Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Description
- Welcome guests warmly, provide tours of the spa facilities, and offer personalized assistance throughout their visit.
- Anticipate guest needs and provide thoughtful, attentive service to ensure an exceptional spa experience.
- Escort guests to treatment areas and ensure they are comfortable and well-informed about their services.
- Maintain a clean, organized, and well-stocked environment in all spa areas, including locker rooms and relaxation lounges.
- Act as a host in the locker room and relaxation areas, serving refreshments, offering amenities, and ensuring guest comfort.
- Prepare treatment rooms in accordance with established guidelines and Standard Operating Procedures (SOPs).
- Monitor spa ambiance, ensuring appropriate temperature, lighting, music, and overall atmosphere.
- Support spa therapists and team members to ensure seamless service delivery and guest satisfaction.
- Assist with inventory control and restocking of spa supplies and retail products.
- Report maintenance issues or equipment malfunctions promptly to management.
- Participate in ongoing training and stay updated on spa services, promotions, and wellness trends.
- Help implement spa promotions and support special events.
- Maintain accurate guest records to personalize future visits.
- Follow all health, safety, and sanitation guidelines to ensure a safe and hygienic environment.
- Perform daily opening and closing duties to prepare the spa for smooth operation.
Qualifications
- Previous experience in hospitality or spa environment preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and cleanliness
- Ability to multitask and remain calm in a fast-paced environment
- A warm, friendly demeanor with a passion for guest service
- Flexibility to work evenings, weekends, and holidays as needed
