General Information
Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Spa & Wellness
Job Type
Full-time Permanent
Job Description
OVERVIEW/BASIC FUNCTION:
Responsible for the supervision of the Spa team and assisting management in training, counseling, motivating and coaching all spas associates; serves as a role model.
RESPONSIBILITIES:
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role-model to demonstrate appropriate behavior.
- Train staff on treatment protocols and product knowledge.
- Provide guidance and setting and monitoring performance standards.
- Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans.
- Maintain professional appearance and personal hygiene of self and team members as per grooming standards.
- Responsible for the upkeep of dispensary, therapists break room, linen storage and treatment rooms
- Have full knowledge of all spa services, salon services and retail products. Recognize the importance of sales in all aspects of role.
- Prepare reports as required and handle Oasys procedures.
- Conduct and take part in walk through for evaluation or informational purposes.
- Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
- Ensure a comfortable work environment for treatment providers and guests
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette
- To attend all mandatory meetings as directed
- Handle emergencies that arise when on duty alone, notifying appropriate personnel
- Provide superior service to our customers (internal and external) at all times.
- Carry out any additional duties and tasks when requested
QUALIFICATIONS:
- Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a
luxury hotel.
- Education: High school diploma. Diploma or degree in a related field.
- General Skills: Must be able to perform job functions with attention to detail, speed and
accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Ability to:
a. Perform job functions with attention to detail, speed and accuracy.
b. Prioritize, organize and follow up.
c. Be a clear thinker, remaining calm and resolving problems using good judgment.
d. Follow directions thoroughly.
e. Understand guest’s service needs.
f. Work cohesively with co-workers as part of a team.
g. Work with minimal supervision.
h. Maintain confidentiality of guest information and pertinent hotel data.
i. Knowledge of SpaSoft is an asset.
j. Knowledge of Oasys is an asset.
- Language: Required to speak, read and write English. Additional language is an asset
- Physical Requirements: Must be able to endure various physical movements throughout the work areas,
reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
About Us
Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.
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