3-5 years of experience in IT support,
with at least 1-2 years in an L2 support role.
- Prior experience in a retail
banking or financial services environment is highly preferred.
Technical Skills:
- Proficiency in troubleshooting
Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP,
DNS, VPN).
- Familiarity with banking
applications (e.g., Temenos T24, Finacle, or similar core banking systems) and
payment processing platforms.
- Experience with ITSM tools (e.g.,
ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
- Knowledge of cloud platforms
(e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
Certifications (Preferred):
- ITIL Foundation, CompTIA
Network+, Microsoft Certified: Azure Fundamentals, or similar.
Soft Skills:
- Strong problem-solving and
analytical skills.
- Excellent verbal and written
communication skills for interacting with technical and non-technical
stakeholders.
- Ability to work under pressure
and manage multiple priorities in a time-sensitive environment.
