Team Leader - Body Shop

Financials

· Ensure achievement of Workshop target (Financial & non-financial)

· Explore additional repair opportunities liaison with Estimator for Insurance approval

· Explore additional repair opportunities liaison with Service advisor for customer approval

· Support Frontline team to Upsell various Value-added services (Smart Repairs)

· Ensure over time schedule of the Technicians, if necessary

Strategic Implementation

· Monitor Technicians utilization, Efficiency and Productivity

· Ensure punctuality and discipline of workshop Team in the shop floor

· Ensure, job orders are received hard copy/system and allocated to technicians based on skill matrix and Promised delivery time

· Assist Team/Technician in diagnosing complicated cases by providing complaint occurrence condition information

· Technical/diagnosis assistance to Technicians/Front Line staff

· Supervise and guide the repair work

· Responsible to attend high profile & corporate customers with utmost professionalism

· Stand-in in place of Workshop manager and support workshop manager as and when required

· Handle & resolve critical customer complaint and escalate to workshop manager for further assistance if required

· Provide mentoring, coaching & on job training to newly joined Team Leaders

· Assist reception Workshop Manager on day-to-day activities as and when required

· Ensure workshop and Technicians cleanliness

· Conduct post service/repair vehicle testing dynamic/static confirm services/repairs carried are meeting Quality standards

· Identify parts required for repair, generate system indent and co-ordinate with Parts department Process VOR/CPVOR/Cannibalization request for non-available parts

· Maintaining good interpersonal relation with subordinates and superiors

· Provide continuous feedback to Workshop Manager to rationalize Standard Hours

· Ensure quick TAT for Production Line and Major Express repairs

· Ensure quick TAT for internal & Fleet customers repairs

Customer Journey

· Ensure on time completion of job as per delivery schedule

· Technical interaction/explanation with customers if required

Stake holder Management

· Ensure total work quality and repair process as per manufacturers Standards

· Liaison with warranty section in executing warranty/Goodwill/recall campaign claim identification and approval process management

Learning & Growth

· Motivate Technicians and maintain teamwork

· Sharing/explanation of PSU/Technical bulletins with Technicians

· Providing on job training for Technicians

· Evaluation & feedback – Post Training improvements

· Annual performance appraisal of his direct reporting Team members

· Show initiative for training and self-improvement provided by the Management

Policies, Procedures and Corporate Governance

· Ensure W/S safety procedures and requirements are strictly applied and followed as per SOP (personal safety/equipment safety/customer’s vehicle etc)

· Ensure W/S teams adhere to proper documentation before starting repairs, repair approved jobs, job allocation, Technician Clock in/Clock, HSE procedures etc

· Adhere to Warranty Claim Policies in line with Principal guidelines

Educational Qualification

Work Experience

Competencies

Should have working knowledge about Digital tools used in the Automotive Industry
• Leadership & Communication skills

AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.

Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group’s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.

For more information, visit www.awrostamani.com .