Telephone Operator
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services. Wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board or PBX switchboard operations.
- Provides paging services for hotel guests and employees.
- Handle guest complaint calls, routing to the duty manager or to the proper department
- Knows what action to take when an emergency call is required.
- Assists in reporting telephone equipment or service complaints and problems.
- Following telephone etiquette.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges.
Job Type: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
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