Overview:
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
We are seeking a highly motivated and skilled professional to join our Customer Service & Reservation team .
This role is pivotal in ensuring exceptional service delivery, smooth travel arrangements, and effective internal and external coordination.
The ideal candidate will have strong organizational abilities, excellent communication skills, and a passion for delivering outstanding client experiences.
Key Responsibilities
Travel Coordination
- Liaise with clients and members to confirm preferred travel dates and arrangements.
- Coordinate with hotel reservations to secure bookings according to client needs.
Internal Coordination
- Collaborate across departments to maintain smooth operations.
- Serve as a link between teams to facilitate communication and resolve issues promptly.
Primary Point of Contact
- Act as the main liaison between the operations team and members, ensuring regular updates and quick problem resolution.
Administrative Duties
- Prepare accurate reports and maintain up-to-date records of travel plans, communications, and departmental activities.
Customer Service
- Respond to client inquiries and provide exceptional service to enhance satisfaction.
- Address concerns efficiently and escalate when needed.
Operational Support
- Assist with daily operational tasks to meet departmental objectives.
- Identify and recommend process improvements for greater efficiency.
- Trilingual (Arabic , French and English is a must).
- Previous experience in Hotels Reservations , customer service or travel coordination roles is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and effectively prioritize tasks in a fast-paced environment.
- Excellent organizational and problem-solving skills.
Key Competencies
- Communication Skills: Ability to interact effectively with clients, members, and internal teams.
- Customer Focus: Strong dedication to ensuring excellent client satisfaction.
- Organization: Exceptional attention to detail and ability to manage multiple tasks.
- Teamwork: Ability to work collaboratively with various departments.
- Problem-Solving: Proactive approach to identifying and addressing challenges.
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