- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Taking beverage orders and serving them to guests on a timely manner.
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
- Always respond to guest requests in a timely, friendly and efficient manner.
- Mix and garnish beverages according to recipe and portion control standards.
- Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
- Good knowledge of wine selection, wine service and Beer service.
- Take guest beverage or food orders and input them to the point-of-sale system.
- Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
- Establish rapport with guests to build loyal and satisfied customers.
- Ensure knowledge of menu and restaurant promotions and any special offers.
- Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
- Replenish beverages and ensure guest satisfaction throughout the meal service.
- Able to up-sell all promotion available in the outlet.
- Ensure serving station is well-stocked at all times.
- Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
- Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
- Be responsible for billing/credit card/payment and collecting feedback from the guest.
- Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
- Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist.
- Stock and maintain the bar with all the required supplies and inventory (eg: beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.)
- Always take responsibility for ensuring a positive guest experience.
- Take ownership of guest request and follow up guests incidences.
Job Types: Full-time, Contract
Experience:
- BAR WAITRESS: 1 year (Preferred)
الإبلاغ عن وظيفة
