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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
The Position
To provide prompt and courteous F&B service to the Hotel’s guests.
KEY ROLES & RESPONSIBILITIES
- Read daily events, to acknowledge any VIP’s arrivals.
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Present children's menus when appropriate, and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation and hygiene policies
- Maintain good working relationships with colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.