Job Requisition ID: 171429
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are looking for a dedicated Warranty Executive to join our System Support (Aftersales Distribution operations) team in Dubai, UAE. In this role, you will provide front-line support to staff, verify and validate all warranty claims before submission to the principal portal for reimbursement, and ensure master data is up to date for GL account reconciliation. You will also review processes to make business operations easier and faster
- Assist all branches' service staff by answering their queries and resolving warranty-related issues
- Liaise with other counterparts from Aftersales, Finance, and reconcile warranty accounts
- Ensure timely submission of warranty claims in principal portals.
- Liaise with principals on pre-approval requisitions created by Aftersales business locations
- Conduct internal warranty audits periodically and implement action plans to enhance processes and policies
- Submit warranty invoices to manufacturers for settlemen
- Graduate or Diploma Holder
- Automotive after-sales experience is mandatory
- Strong Microsoft Office skills, especially in Excel
- ERP or SAP experience
About the team
You will be part of the System Support (Aftersales Distribution operations) team, working closely with various departments including marketing, IT, and customer service. The team is dedicated to ensuring the accuracy and efficiency of warranty claims processing, which is critical for generating warranty revenue for the company
What equips you for the role
Your extensive experience in automotive after-sales, proficiency in data management, and strong problem-solving skills will be key to your success in this role. Your ability to communicate effectively and work collaboratively with different departments will help you excel in providing top-notch warranty support and ensuring smooth operations
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
