Financial
- Process warranty claims processing through a digital interface between dealer management system and manufacturer’s warranty portal.
- Ensure claims accuracy so that the claims are approved from manufacturers on time
- Ensure claims rejection ratio to the least (below 1%).
Strategic Implementation
- Evaluation of digital warranty documents to be in line with manufacturer’s warranty policy and procedures.
- Ensure on time digital warranty repair approval to the branches.
- input the requirements to the management for the implementation of the digital warranty system enhancement.
- Monitor and ensure all agreed KPIs.
Business Development
- Process recalls campaign repair claims on time.
Customer Journey
- Process goodwill Claims from the branches to the manufacturers for maximum support. This is to assist in enhancing Customer experience and retention.
Stakeholder Management
- Co-ordination with support departments (IT, Parts & CRM) in resolving the related concerns on warranty queries.
- To establish & enhance communication with Principals to resolve warranty related concerns.
- Involve and support with required assistance to third party appointed by manufacturers during Warranty Audits or reviews.
Learning & Growth
- Ensure completion of assigned trainings on time.
- Ensure regular Review with branch staff and assist them with necessary updates on warranty policies and procedures.
- Review the need of training and report to the management with required trainings.
- Enhance communication with the manufacturers on the required support.
Policies, Procedures and Corporate Governance
- Compliance to Nissan and AAC Warranty Audit standards.
- Compliance to product campaign completion ratio.
- Maintain storage of warranty claim parts with inventory control in line with AAC and Principal guidelines.
- Support in internal audits at regular intervals across branches.
The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.
Educational Qualification
(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc.)
- Diploma/Bachelor of Engineering in Automobiles.
Work Experience
(Consider work experience requirement to do the job; x of years, .)
- Minimum 7 years with 3 years similar position.
Competencies
(Consider certain technical skills to do the job, Analytical Skills, Persuasives , Strategic Thinking etc.)
- Strong knowledge of Automobiles and its functionalities.
- Thorough knowledge of all service functions.
- Analytical skills
Languages
- Good written and verbal communication skills in English.
