Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To ensure a professional and profitable operation within the framework of the Hotel
- With the hotel training manager, identify training needs and develop and deliver the required training for department team members to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
- With the restaurant manager, to achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To accurately forecast business demands to ensure efficient staffing & food production
- To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
- To ensure the efficient scheduling of Management & Team members in the outlet, and to be responsible for the accurate supervision of the team member time control system.
- To train subordinate managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
- To be responsible for maintaining outlet safety and sanitation standards at all times
- To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
- Promote positive inter-departmental relations through candid communication and cooperation
- To work closely with the Banqueting department to support all requested functions
- Above all, to lead by example through a “hands on” approach to motivate our Team members to excel
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Qualifications
• College Diploma in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant/Outlet operations
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skill