Company Description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job Description
Summary
As an Assistant Restaurant Manager you are responsible for overseeing the daily operations of the restaurant to ensure that guests receive exceptional service and the restaurant runs smoothly. The role requires strong leadership skills, a deep understanding of service standards, and the ability to effectively manage the restaurant team. The Floor Manager ensures that the team meets operational goals, handles guest complaints professionally, and maintains the highest levels of hospitality, in line with the Banyan Tree brand.
Responsibilities
- Assist in overseeing the daily operations of the restaurant, ensuring that service standards are met.
- Monitor and manage the quality of food and beverage service to ensure consistency and excellence.
- Ensure smooth coordination between the kitchen, front-of-house staff, and other departments to deliver a seamless guest experience.
- Manage reservations, waitlists, and table assignments efficiently.
- Ensure the restaurant is well-stocked and that inventory levels are maintained appropriately.
- Supervise and support the restaurant team, including servers, hosts, and other service staff, ensuring that they adhere to service standards.
- Assist in the recruitment, training, and development of staff to ensure they deliver exceptional service.
- Provide ongoing coaching and feedback to staff to enhance performance and ensure high operational standards.
- Assist in scheduling and ensuring proper staffing levels are maintained, particularly during peak periods.
- Ensure that guests receive excellent service and that their needs are anticipated and met.
- Handle guest inquiries, requests, and concerns promptly, with a focus on problem-solving and guest satisfaction.
- Address guest feedback, whether positive or negative, and take immediate action to resolve any issues.
- Promote guest loyalty by creating memorable experiences and building relationships with repeat customers.
Qualifications
Experience/Certificates/Education
- Experience: Minimum of 1-2 years in a supervisory / leadership role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.
- Education: Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Skills & Attributes
- Strong leadership and people management skills.
- Excellent interpersonal and communication abilities.
- Attention to detail and strong organizational skills.
- Proven ability to manage multiple priorities and meet deadlines.
- Ability to handle confidential and sensitive information.
- Strong understanding of food and beverage trends, menu development, and service excellence.
- Proficiency in relevant software and MS Office Suite.
- Professional and well-presented at all times.
- Customer-centric approach with a passion for hospitality.
- Proactive problem-solver with a solutions-oriented mindset.
- Ability to work in a fast-paced, dynamic environment.
- Must be able to handle multiple tasks and adapt to changing priorities.
- Language:
- Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success