Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
Job Description
JOB PURPOSE:
Adopting a balanced approach that integrates both problem-solving expertise and effective communication.
KEY ACCOUNTABILITIES:
Generic Accountability
Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the ‘Voice of the end user’ by delivering an exceptional end user experience and Maintain a customer-first approach by ensuring minimal downtime and maximum usability.
5. JOB CONTEXT
Specific Accountability
- Technical Responsibilities
- System Maintenance & Troubleshooting – Diagnose and fix hardware, software, and network issues.
- System Installation & Configuration – Set up computers.
- Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
- Keep up with the latest technology to provide efficient solutions.
- Customer Care Responsibilities
- Assist users with IT problems to ensure minimal downtime.
- Explain possible solutions and involve customers in decision-making when appropriate.
- User Training & Education – Teach employees how to use new software or devices effectively.
- Clear Communication – Explain technical issues in simple terms to non-technical users.
- Customer Feedback Handling – Gather and respond to user feedback to improve IT services.
- Collaboration & Continuous Improvement
- Research & Development – Stay updated with new technology trends and best practices.
- IT Policy Implementation – Ensure compliance with company policies and IT standards.
Qualifications
- Bachelors in computer technology OR Equivalent.