Automotive Service Advisor

Apex Auto Care
د.إ.‏ 3,000 - د.إ.‏ 6,000 في الشهر
دبي
دوام كامل
منذ يوم

Job Summary:

The Service Advisor plays a crucial role in ensuring customer satisfaction and building long-term relationships. The SA will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth service experience.

Key Responsibilities:

Customer Interaction: Greet customers, understand their needs, and provide accurate information about services.

Service Coordination: Liaise between customers and service teams to ensure timely and high-quality service.

Issue Resolution: Handle customer complaints professionally and work with the team to resolve concerns effectively.

Follow-ups: Ensure regular follow-ups with customers about ongoing services, updates, and post-service feedback.

Sales & Upselling: Promote additional services and products to enhance customer experience.

Documentation & Records: Maintain detailed records of customer interactions, service history, and feedback.

Customer Satisfaction: Conduct surveys and gather feedback to improve services and customer retention.

Skills & Qualifications:

Job Type: Full-time

Pay: AED3,000.00 - AED6,000.00 per month

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