Bike Operations Supervisor

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About Careem

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

About the team:

Careem BIKE (a Careem Vertical) is expanding across the region year after year , introducing a growing network of electric pedal assisted bicycles and e-scooters.

We are excited to enhance urban mobility, improve quality of life, and promote healthier lifestyles across the region. Careem BIKE service contributes to the region's sustainability goals and visions. We are looking for talented colleagues to join us in this exciting journey towards a more sustainable and connected region.

What you'll do:

An Operations Supervisor looks after the Field Team’s performance, efficiency and productivity and provides essential and critical reports related to the people, operations and overall Network Condition to Operations Manager, Engineers and Management team - ensuring smooth operations on a daily basis .

• Conducts training. Implements and enforces systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed.
• Conduct regular inspections and audits and generates operational reports and presents findings to management, articulating successes and areas of opportunity.
• Work closely with the team leaders to optimize operations.
• Review and adjust operational vehicle routes to enhance efficiency while adapting to fluctuating workloads.
• Lead the identification and resolution of incidents, coordinating with developers, external stakeholders to ensure quick issue/complaints resolution and addressing concerns.
Manage and maintain operations vehicles (maintenance, service check, fuel, incidents). Obtain necessary permits within developer communities to support our scope of work when required.
• Create a positive and collaborative work environment that encourages team performance and innovation.

What you'll need:

• Experience in managing teams, especially on site teams is essential.
• UAE Driving license.
• Experience with bicycle and sustainability transportation advocacy.
• Affinity for IT solutions and app based services.
• Excellent communications skills including cross cultural skills.
• Strong analytical and problem-solving skills.
• NEBOSH Certificate in Health and Safety at Work.
• Must be comfortable working outdoor conditions for extended periods to monitor and support daily operations.
• Experience managing vendors and partners.

Additionally:

• Love of bicycles and other micro mobility vehicles
• Ability to work in a high paced and evolving environment
• Ability to identify priorities and execute critical tasks under deadlines
• Highly organized and process oriented
• Ability to lead employees efficiently and fairly
Patience and the ability to be both self-directed and work well in a team environment
• Flexibility and the willingness to work on weekends, holidays and after hours
• Identify opportunities for increasing ridership and improving users’ experiences

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.