Boutique Admin

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Principal mission

As a Boutique Admin, you take a role in the success of the boutique by providing organizational and administrative support. You execute all tasks and activities that are assigned to you efficiently within the given time frames. You demonstrate autonomy and act as a person of reference for all subjects related to logistics and administration with the affiliate.

Responsibilities

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our watch collections, watch references, their main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients
• Stay up-to-date on competitor's products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices

Business Performance and Development

• Maintain proper documentation of boutique operations while seamlessly coordinating staff schedules and events
• Lead and coordinate all financial transactions within the boutique, acting as the central liaison between the boutique and the finance team
• Serve as the operational control tower for financial reporting to ensure accuracy, compliance, and seamless communication across departments
• Proactively monitor system performance, resolve transactional issues, and uphold operational excellence at every customer touchpoint
• Oversee the boutique’s procurement and inventory with precision ensuring optimal stock levels, timely replenishments, and accurate record-keeping
• Maintain consistent and professional communication with all service providers to ensure flawless boutique functionality and uninterrupted operations
• Oversee the reception of deliveries with precision and care, ensuring each item aligns with purchase orders and Brand specifications
• Uphold best practices of product storage, display transitions, and inventory audits in alignment with the Brand’s operational standards
• Manage incoming boutique calls, delivering courteous and brand-aligned customer service with every interaction
• Master the different technical and IT applications related to all Aftersales operations (M3, CRM, CS Workflow etc)
• Facilitate seamless and precise coordination with different stakeholders (CS centers, boutiques, Local affiliates and HQ team)
• Contribute to maintain store’s appearance

Operational Excellence

• Stay up-to-date and ensure full compliance with AP company policies and internal procedures in regards to IT tools, security, retail operations, administration and data protection regulations
• Adhere to AP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry
• Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard

Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions.

Qualifications

• Minimum of 1-3 years of experience in a high-end Retail environment, luxury watch industry is a plus
• Proven proficiency in operating complex retail management systems and point-of-sale software
• Fluent English language skills are a must, Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Exemplary verbal and written communication
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.