Role : Business Development Manager
Location : Abu Dhabi
Role Purpose:
Identifying and pursuing new business opportunities, promoting Islamic banking products, and driving revenue growth. The goal is to enhance product penetration and support ADIB’s strategic cross-sell initiatives.
Key Accountabilities of the role
- Work closely with Wholesale Banking Group and other stakeholders on new and existing corporate clients in portfolio under management and scope business potential.
- Proactively arrange and conduct business meetings with prospective clients to promote ADIB’s Retail products and services.
- Conduct comprehensive market research to identify new business opportunities, customer needs, and market trends.
- Track and manage the entire contract and agreement process, ensuring timely conversion and fulfilment of client expectations.
- Maintain detailed records of sales, revenue, and other key performance indicators to monitor progress and inform strategic decisions.
- Continuously promote ADIB’s products and services, anticipating and addressing potential client objectives and concerns.
Results Required
- Provide marketing intelligent on key competitors to ensure competitive proposition and packages are in place.
- Collaborate closely with internal teams to create tailored propositions that meet the specific needs of clients while adhering to Islamic banking principles.
- Increase key products penetration within assigned portfolio and channel leads to tagged teams through Lead Management team.
- Provide employees of corporates in assigned portfolio with superior service level and swift conversion of leads (within TAT) in coordination with Customer Excellency team.
- Provide exceptional customer support, addressing and resolving client complaints with a focus on maintaining customer satisfaction and loyalty.
- Propose campaigns, identify opportunities to increase products penetration and propose policy enhancement items that are portfolio/employer relevant.
- Develop and maintain strong relationships with new and existing clients, ensuring long-term partnerships that align with the bank’s objectives and values.
Specialist Skills / Technical Knowledge Required for this role:
- Minimum of 3-5 years of experience as a Business Development Manager or in a similar role, preferably within the banking.
- Proven experience in customer support, with a strong commitment to client satisfaction and relationship management.
- Proficiency in English is essential; additional language skills, particularly Arabic, are an advantage.
- Deep understanding of the market dynamics, especially within the Islamic banking industry.
- Strong ability to build rapport with clients and internal stakeholders, fostering trust and collaboration.
- Excellent time management and planning skills, with the ability to prioritize tasks and manage multiple projects effectively.
- Exceptional communication and negotiation skills, both written and verbal, with the ability to present complex ideas clearly and persuasively.
- Demonstrated leadership abilities, with a track record of leading teams and driving business growth.
- Critical thinker with strong problem-solving skills, capable of making sound decisions under pressure.
- Proficiency in MS Office Suite, with strong command of data analysis and reporting tools.
- Bachelor’s degree in business administration or a related field; a master’s degree or relevant certifications in Islamic finance is a plus.