Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description
Summary:
As a Butler at Delano Dubai, you will provide sophisticated, luxury service tailored to each guest's individual needs with the utmost discretion. Your role involves delivering personalized experiences, managing exclusive requests, and ensuring an unparalleled level of service that reflects the hotel’s commitment to elegance and sophistication.
Responsibilities:
- Personalized Service: Deliver bespoke service by anticipating and fulfilling guest needs with sophistication and discretion, ensuring each experience is tailored to individual preferences.
- Guest Relations: Build and maintain strong, personalized relationships with guests. Address and resolve requests or issues promptly and professionally to enhance their stay.
- Room Management: Oversee and manage guest rooms, ensuring they are impeccably maintained and stocked according to the highest standards of luxury.
- Exclusive Requests: Handle exclusive and complex guest requests, including special arrangements, reservations, and unique experiences, with the utmost confidentiality and efficiency.
- Coordination: Collaborate with other hotel departments to ensure seamless service delivery and uphold the hotel’s luxury standards.
- Event Assistance: Assist with organizing and executing private events, in-room dining, and special occasions, ensuring every detail reflects the hotel's sophisticated standards.
- Service Protocols: Uphold and enforce the hotel's service protocols and luxury standards, ensuring consistency in guest experience.
- Team Collaboration: Work closely with the Butler team to share best practices, address challenges, and maintain a cohesive approach to service excellence.
- Safety and Confidentiality: Adhere to stringent safety protocols and maintain guest confidentiality at all times. Participate in safety briefings and ensure all procedures are followed.
- Appearance and Conduct: Maintain an impeccable personal appearance and professional demeanor, setting a high standard for guest interactions.
Qualifications
About You:
- Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
- Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
- Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
- Educational Background: Relevant educational qualifications, such as a Bachelor’s degree in Hospitality Management or equivalent experience, preferred.
- Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.
At Delano Dubai, the role of Butler is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated, discreet service will be crucial in maintaining the hotel’s reputation for luxury and elegance.
Additional Information
Why Join Us:
- Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
- Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
- Score sweet perks and benefits that celebrate your rockstar status in hospitality.
Apply Now:
If you’re a dynamic Butler eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.