Role Overview
We are seeking a highly motivated, bilingual (Arabic and English speaking) Call Center Representative to manage personal follow-ups and lead engagement for upcoming seminars scheduled in UAE & Saudi. Your role will be critical in ensuring target attendance is achieved by building rapport, following up on interest, confirming registrations, and reducing drop-off.
Key Responsibilities:
Lead Follow-up & Funnel Engagement:
- Call and personally follow-up with key leads and non-responders.
- Initiate LinkedIn cold outreach for target professionals.
- Engage with shortlisted high-quality leads 3–5 days before the event with a structured call.
- Track and manage leads through all funnel stages:
- Cold Prospecting.
- Interest & Follow-up.
- Warm Leads / RSVP Confirmed.
- Engaged (Call/Email/WhatsApp Sent).
- Confirmed Attendance.
- Attended / No-Show.
- Maintain updated records on Google Sheets/CRM system for management visibility.
Communication Management:
- Conduct scripted calls (Arabic + English) for:
- RSVP Confirmation.
- Information Clarification.
- Rapport Building.
- Event Reminder.
- Send soft reminders via:
- WhatsApp.
- Email.
- SMS.
Message Personalization:
- Customize messaging based on lead profile to ensure relevance.
- Adapt tone and response handling depending on audience type (senior-level finance professionals, business owners, etc.).
Target Responsibilities:
- Seminar 1: Secure minimum 60-70 attendees
- Seminar 2: Secure minimum 100-120 attendees
Requirements:
- Fluent in Arabic and English (spoken and written).
- Strong communication and interpersonal skills.
- Familiarity with CRM/Google Sheets for updating daily progress.
- Experience in sales calling, event telemarketing, or customer engagement.
- Ability to work flexible hours especially closer to event dates.
- Professional and pleasant phone manner.
- Experience in communicating with senior professionals is a plus.
Preferred Experience:
- Previous experience working in event marketing or lead nurturing campaigns.
- Tele-calling in financial, investment, or consulting sectors is a plus.
- Understanding of funnel-based lead management strategy.
Location: Onsite / UAE-based - Dubai Office
Job Type: Project-based (with possible extension based on performance)
Project Based Salary: AED 3K-4K (from 12th August to 25th Sep) - (40-45 Days)
Working Hours:
- Weekdays: 9 AM – 6 PM
- Weekends: Active follow-ups required during the last week leading up to the event.
- Extended Hours: Flexibility to support during late hours in the final 3–4 days before the seminar
Job Types: Full-time, Contract
Contract length: 40-45 days
Application Question(s):
- Are you fluent in both Arabic and English (spoken and written)? Yes/ No
- Are you currently in Dubai, UAE? Yes/ No
- What's your visa status and when is it going to expire?
- How soon you can join in days?
- Do you have experience in event telemarketing, sales calling, or customer outreach? Yes/ No
- Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No
- This is a project-based role for 40-45 Days, project based salary between AED 3000 - 4000. Do you fully agree and accept these terms? Yes/ No
- Are you comfortable working flexible hours, especially during the final days leading up to the event? Yes/ No
- We must fill this position urgently. Can you start immediately? Yes/ No