Manager - Client Success
Job Summary:
As the Manager - Client Success, you will be responsible for fostering strong client relationships, Business analysis, ensuring client satisfaction and retention, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company’s values.
Key Responsibilities:
Client Success Leadership:
· Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
. Research and Market Analysis and provide best solutions for client.
· Lead client onboarding processes to set clear expectations and foster long-term partnerships.
Retention Strategies:
· Design and execute strategies to minimize client churn and enhance loyalty.
· Proactively address client concerns and challenges, delivering timely resolutions.
Revenue Growth:
· Identify and pursue upselling and cross-selling opportunities that add value to client projects.
· Collaborate with sales and technical teams to create tailored proposals that align with client needs.
Performance Monitoring and Reporting:
· Track and analyze key client success metrics, including retention rates and revenue contributions.
· Provide regular reports to senior management on client success outcomes and areas for improvement.
Team Collaboration:
· Coordinate with development, sales, and Project management, customer support teams to ensure seamless delivery of services.
· Advocate for clients within the organization, driving improvements based on their feedback
Market Insight and Strategy:
· Stay informed about industry trends, competitor offerings, and emerging technologies.
· Use market insights to recommend enhancements to company services and solutions.
Qualifications and Skills:
· Bachelor’s degree in Business, Project Management, Marketing, or a related field.
· Proven experience in client relationship management, ideally within the web and app development industry.
· Strong understanding of client retention and revenue growth strategies.
· Exceptional communication and negotiation skills.
· Proficiency in CRM software and data analysis tools.
· Ability to manage multiple clients and projects simultaneously.
· Results-driven mindset with a passion for delivering exceptional client experiences.
· Focus on Project Success and Client success
· Lead the team to achieve both company and client objectives.
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What methodologies are commonly used in IT project management, and when would you recommend each?
- A client has a limited digital marketing budget. How would you prioritize spending across various channels?
- What tools do you use for business analysis, and how do they help in gathering and analyzing client requirements?
- List some digital marketing tools you are familiar with and describe their uses?
- What motivates you to work as a Client Success Manager?
Education:
- Bachelor's (Required)
Experience:
- Business Analysis: 1 year (Required)
- Business Development: 1 year (Required)
- Marketing: 1 year (Required)
- Project Management: 1 year (Required)
- Client Communications: 2 years (Required)
Language:
- English (Required)
Location:
- Dubai (Preferred)