Supervise day-today activities of the Clinic and improve the process capability. Executes all operational processes in line with the Branch Manager and monitors effectiveness.
- Supervise and co-ordinate all activities with various departments and patients and their attendants
- Responsible for supervising, preparation of duty schedule, daily assignment and other administrative task
- Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
- Actively manage patient complaints
- Makes changes in staff as needed to accommodate patient volume
- Supervise the work flow within the clinic including patient registration
- Responsible for staff performance evaluation and continuous staff development and training programs
- Overview and manage facility’s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed
- Manage front desk practice correspondence and administration
- Ensure staff operate within company policy and procedure
- Work towards achieving the best when it comes to the number of visits at the Centre
- Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation
- Act as a troubleshooter and investigator as and when required
- Monitor all the reception staffs and get firsthand information
- Take extra care of any VIP patient and keep the Branch Manager updated
- Build and promote the image of the facility
- Act as a coordinator between patient, doctor and administration department
- Explain services available and need for the proper use of it
- Be updated about the accepted insurance cards in the Clinic
Any Bachelor degree preferred
Minimum 2-4 years in a similar organization