Novotel and Ibis World Trade Centre and Ibis One Central is looking for Cluster Food and Beverage Operations Manager who will support the Cluster Director of Culinary & F&B in leading and enhancing the performance of all Food & Beverage operations across 3 properties. You are responsible for ensuring the consistent delivery of Accor brand standards, driving guest satisfaction, operational excellence, and sustainable profitability across restaurants, bars, banqueting, and in-room dining outlets.
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Job Description
- Supervise day-to-day operations of all F&B outlets across the cluster, ensuring alignment with Accor brand standards and operational procedures.
- Partner with outlet leaders to optimize guest flow, service quality, and team efficiency.
- Conduct regular operational audits and ensure full compliance with Accor’s health, safety, and sustainability policies, including HACCP standards.
- Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm, authentic, and memorable.
- Monitor guest feedback through TrustYou, and other tools, and lead service improvement initiatives.
- Support the development and execution of brand-aligned promotions and activations.
- Inspire and guide Outlet Managers and Supervisors across properties, ensuring high engagement and a strong learning culture.
- Assist in recruitment, onboarding, cross-training, and succession planning in partnership with Talent & Culture.
- Facilitate F&B learning programs in collaboration with Accor Academy or brand-specific modules.
- Support the Director in driving revenue generation, cost control, and profitability across all outlets.
- Track and analyze financial KPIs including average check, cost of sales, labor productivity, and GOP contribution.
- Contribute to budgeting, forecasting, and strategic business reviews.
- Coordinate cross-hotel promotions, calendar planning, and group-wide F&B initiatives.
- Identify process improvements, digital tools, and sustainability practices to enhance guest experience and operational efficiency.
- Serve as project lead for select activations including culinary pop-ups, theme nights, or regional events.
Qualifications
- Bachelor’s Degree or Diploma in Hospitality, Hotel, or F&B Management.
- Minimum 5–7 years of progressive leadership in Food & Beverage, preferably in upscale or lifestyle brands within the Accor network.
- Cluster or multi-outlet experience is an advantage.
- Proven ability to lead large teams, drive operational excellence, and improve guest satisfaction.
- In-depth knowledge of restaurant, bar, banquet, and IRD operations.
- Strong commercial acumen and analytical mindset.
- Excellent interpersonal, leadership, and communication skills.
- Proficient in Microsoft Office and Accor systems
- Fluent in English; additional languages (especially French or Arabic) are a plus.
Additional Information
Your team and working environment:
Diverse, young and vibrant team