Collection Representative Job Description– Dubai, UAE
Employment Type: Full-time
Salary: Competitive, based on experience
Key Responsibilities:
- Job Summary:A Collection Representative is responsible for managing overdue accounts by contacting customers, resolving billing issues, and negotiating payment plans. The role requires maintaining a balance between securing payments and preserving positive customer relationships.
- Contact customers via phone, email, or mail to collect overdue payments.
- Negotiate payment plans and settlements in accordance with company policies.
- Maintain accurate records of all collection activities and customer interactions.
- Resolve billing disputes and escalate complex issues to senior staff when necessary.
- Monitor accounts receivable and identify delinquent accounts.
- Collaborate with internal departments (e.g., billing, customer service) to ensure account accuracy.
- Prepare and submit regular reports on collection status and progress.
- Ensure compliance with all relevant laws and regulations regarding debt collection.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
Preferred Experience:
- 1+ years in a collections, customer service, or accounts receivable role.
- Experience in a fast-paced, target-driven environment.
- Strong communication and negotiation skills.
- Basic understanding of accounting and financial principles.
- Proficiency in Microsoft Office (especially Excel and Outlook).
- Experience with CRM or collections management software is a plus.
- Ability to handle sensitive information with confidentiality.
- Strong organizational and time management skills.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for professional development and career advancement.
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
Experience:
- Fleet Management: 2 years (Preferred)