Collection Representative Job Description

Collection Representative Job Description– Dubai, UAE
Employment Type: Full-time
Salary: Competitive, based on experience

Key Responsibilities:

• Job Summary:A Collection Representative is responsible for managing overdue accounts by contacting customers, resolving billing issues, and negotiating payment plans. The role requires maintaining a balance between securing payments and preserving positive customer relationships.
• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all collection activities and customer interactions.
• Resolve billing disputes and escalate complex issues to senior staff when necessary.
• Monitor accounts receivable and identify delinquent accounts.
• Collaborate with internal departments (e.g., billing, customer service) to ensure account accuracy.
• Prepare and submit regular reports on collection status and progress.
• Ensure compliance with all relevant laws and regulations regarding debt collection.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

Preferred Experience:

• 1+ years in a collections, customer service, or accounts receivable role.
• Experience in a fast-paced, target-driven environment.
• Strong communication and negotiation skills.
• Basic understanding of accounting and financial principles.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Experience with CRM or collections management software is a plus.
• Ability to handle sensitive information with confidentiality.
• Strong organizational and time management skills.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for professional development and career advancement.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Experience:

• Fleet Management: 2 years (Preferred)