Key Duties and Responsibilities
- Keep a positive and motivated attitude and exercise self-control.
- Display outstanding hospitality skills.
- Report any problems that may arise through the general operation of the property to the Head Concierge or the Manager on Duty.
- Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follows all communications discussed in daily shift briefing.
- Handles all telephone inquiries using proper telephone standard.
- Welcomes guests with appropriate greeting of the day and always assist guests in a polite and professional manner.
- Ensures that guests are supplied with comprehensive and correct information they require on the city, tourist attractions, shopping malls, restaurants etc
- Maintains current knowledge of daily & weekly events and other activities taking place within and outside the Resort.
- Takes responsibility for logging and resolving all guest complaints immediately.
- Attend training on respective tasks and duties in the case of health and safety, fire, or other emergency procedures.
- Attend Departmental training sessions as requested.
- Assist with other job-related tasks as and when requested.
- Liaise with respective departments of special guest or group needs and requirements to ensure guest satisfaction.
- Handles business related email inquiries that are intended for Concierge.
- Excellent knowledge and understanding about the objectives and goals of the department
- Be able to analyze information and evaluate results to choose best solutions and solve problems to guest satisfaction.
- Be able to express, professionally deliver and comprehend correct information to ensure guest satisfaction.
- Maintain harmonious working environment and professional relationship amongst colleagues within the department.
- Requirements:
- Must have Cancelled visa or Visit Visa.
- Free Visa, Accommodation and Medical will be provided by Company.
Job Type: Full-time
Pay: AED1,600.00 - AED1,650.00 per month
Application Question(s):
- Are you able to join immediately?