- Should be punctual
- Demonstrate a “can do” attitude at all times.
- Handle customers with utmost care and offer them adequate support.
- Ensuring a smooth conversation with any customer and providing necessary service.
- Adhering and following up strictly on Call Centre ethics and scripts provided.
- Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.
- Follow up on SLA for services provided.
- Handling customer complaints or enquiries.
- Reports to be maintained and submitted on timely basis as per the requirement.
- Additional works allotted to be completed on required time.
- Agent to attend to inbound calls and process service request from the customers.
- Ensure that entries are done correctly and accurately.
- Communicate to Dispatch/Dispatch support for any update on the service.
- Follow up on services initiated (15th minute and 30th minute)
- Driver Assigned and have contacted the customer or have reached the location
- If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.
- Ensure that SLA is achieved for each service.
- SLA strictly needs to be followed from time that the service was pushed by AFL Team.
- Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)
- Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.
- Follow up again in the 30th minute if the Driver Reached the customer or pick up location.
Job Type: Full-time
Pay: AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Willing to work in any shift timing ?
Language:
- English (Required)
- Arabic (Required)
Application Deadline: 09/06/2025
Expected Start Date: 11/06/2025