Cust Rel. & Success Spec
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KEY EXPECTED ACHIEVEMENTS
Contract management and execution
- Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs)
- Guarantee the respect of contractual commitments,
- Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target.
- Enforce the qualification/ disqualification of Service Providers in the area.
- Optimize costs of operations
- Contribute in settling litigation
- Report on operation according to needs,
- Follow Operational KPI’s and improve performance of his/her team
- Develop and manage his team
- Guarantee the deployment of safety rules in his/her area.
- Guaranty implementation of ordering / reception of tires on his perimeter
- Guaranty implementation of derogation process when necessary
Product & Service technical knowledge
- Matches product/service to obvious customer needs.
- Locates and uses expertise of others to improve product/service knowledge.
- Displays knowledge of how products/services compare with those of the competition.
Team Management
- Manage employees according to the leadership model
- Ensure ethical business practices are followed.
- Champion, demonstrate, and uphold our core values: Customer Centric, Respect, Integrity, Teamwork, responsible, accountable, & winning.
- Coach, train and evaluate the team’s performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development.
- Analyze the Indicators report for establishing the variable remuneration criteria.
- Propose quantitative and qualitative objectives for the team.