Deputy Store Manager, Qatar

Position

MISSION

Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through:

Acts as an Ambassador of the Maison inside and outside the boutique. Takes operations decisions independently without the presence of the Store Manager.

Job responsibilities

1. BUSINESS DEVELOPMENT – grow the business

• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge / curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

2. TEAM - motivate and reinforce engagement under the supervision of the store manager :

• • Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)
  • Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way
  • Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs)
  • Plans ahead daily huddles
  • Identifies team training needs
• Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed

3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly

• Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
• Leads and organizes the inventories in liaison with support function teams (logistics, finance)
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance
• Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented both client-centric
• Coordinates daily customer service operations (i.e. : sales processes, orders and payments)
• Follow-up with the sales administrator for the respect of deadlines and payments
• Ensures the coordination with Mall in regards to Mall police permits
• Supports in identifying stock opportunities, trends and elaborate action plan
• Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)

4. CLIENTELING – deliver memorable and unique experiences to our guests

• Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)
• Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
• Shares and gathers ideas on clienteling activities

Profile

TECHNICAL SKILLS:

• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications (Beanstore, CRM, Sap etc..)

SOFT SKILLS:

• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies