Key Accountabilities
- Not to miss any major/critical network alarm and efficiently communicating and effective incident handling.
- Provide the needed on-time support and monitoring for all issues happens in all domains, since connectivity provided through IP.
- Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring
- Overall responsibility of running network health check reports/queries/scripts and to highlight findings.
- Handling daily fault alarms and incidents/TTs as per du operation policies and scope of work.
- Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the transport domain.
- Ensure monitoring and analysis of vendor performance for incident handling.
- Prepare incidents related technical reports and documentation.
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis.
Qualifications:
- Minimum Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent)
- Cisco Certified Network Professional – CCNP (CCIE Preferred)
Experience:
- Minimum 5 years of experience in IP networking for telecommunication industry
- Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers protocols as per OSI and TCP/IP stacks.
- Experience in ACI technology, FW and load balancer
Skills
- Problem Solving and Decision Making
- Teamwork and Cooperation
- Good communication skills
- Initiative and Commitment to Achieve
- Excellent understanding of security infrastructure components and building highly available computing environment
- Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services.
- Detailed knowledge of security solutions operation techniques
- Must have exceptional customer focus – internally and externally.
- Able to handle multiple complex problems in a highly stressful environment.
- Analytical thinking.
Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.