Key Accountabilities
- 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
- Able to generate Audit, health, capacity Reports
- Perform IGW tasks including testing with new partner
- Acceptance Testing and New Feature Implementation
- Handling Customer Complaints
- Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
- Trouble Ticket resolution within SLA
- Operations and maintenance of SBC and IGW
- Able to read, understand and analyses to the call flow and Telecom Protocol traces
- Have strong communication ability with customer and handle VIP care cases.
Qualifications:
- Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent.
Experience:
- More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities.
Skills
- Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
- Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting.
- Time and resource management.
- Report analysis skills.
- Communication, Flexibility and Customer Service Orientation.
- Work under pressure an able to motivate and inspire the team.
- Strong troubleshooting skills.
Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.