Events Executive

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

1. As an expert being able to collaborate with a customer and craft individual events.
2. Taking care of a smooth transition from sales to events planning.
3. Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest 
4. Focus on pop-up groups (group handovers within 7 working days which will not go through sales)
5. Focus on pop-up events and being the contact person for the Marriott Regional Office.
6. Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
7. Being proactive in offering solutions. 
8. Creating Banquet Event Orders. 
9. Accurately forecasts all the events (bedrooms and/or catering)
10. Guidance and support throughout the event.
11. Being knowledgeable about product and services.
12. Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
13. Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned. 
14. Continuous communication with the operational team.
15. Be available as needed during the event phase for their assigned groups.
16. Working effectively with third party vendors.
17. Organizing & planning the group rooms side of the event.
18. Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
19. Guiding the client throughout the event as the expert partner for the guest by being a consultant
20. Attend the daily service communication tool; BEO meeting.
21. Up-sell last minute items to ensure profitability.
22. Conduct pre- and post-conference meetings in line with Marriott standards.
23. Show around in connection with in-house functions.
24. Coordinate all activities involving the pre- and post-event process. 
25. Communicate challenging situations accurate to responsible departments. 
26. Handle guest complaints in a professional manner and come up with solutions.
27. Responsibility of working on individual projects besides the organization of events.
28. Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.
29. Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
30. Working honestly, ethically & with integrity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.