• Responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values and report to Manager – Clinic Administration.

•  Implement and Improve Quality SOP’s and work closely with Quality Manager. 
• Coordinate Insurance process at clinic level. 
• Supervise daily accounts. 
• Coordinate with store; and raw materials purchase, movement and usage. 
• Supervise house-keeping & waste disposal. 
• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates. 
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance. 
• Manage and maintain patient contact details and other internal documents. 
• Coordinate with Lab and Radiology departments and ensure accurate reports. 
• Coordinate visiting doctor’s appointments & coordination for Radio Talk. 
• Supervise front office administration.
• Schedule and implement monthly duty roster. 
• Supervise employee attendance (check in/out) and reporting. 
• While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service 
• No patient should be left unattended more than 5 minutes from the time they arrive. 
• Facilitate, induct, train and develop and support staff on the job. 
• Actively get involved in staff performance management. 
• Supervise and coordinate absence & sickness of staff.
• Communication of company messages. 
• Encourage effective teamwork across all departments.
• Effectively participate and coordinate in organizing CME • Coordinate with Corp HR for staff queries and documentations. 
• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.

• College Diploma - MBA/ Any discipline or related fields.