• Responsible for managing all operational aspects of the assigned medical center & Pharmacy within a specified practice to achieve excellent customer service, quality, cost, marketing and deliver performance in line with company strategy, goals and values.

• Assign, delegate and work closely with clinic supervisors, clinic executives and other paramedical staff, Facilitate, induct, train & develop staff on their job and evaluate them periodically. Encourage effective teamwork across all departments. 
• Implement and Improve Quality SOP’s and work closely with Quality Manager.
• Manage Insurance process at clinic level. 
• Manage daily accounts. Evaluate patient flow and distribution. 
• Manage store; and raw materials purchase, movement and usage. 
• Effectively monitor internal and external referrals and coordinate with SPOC. 
• Manage house-keeping & waste disposal. 
• Conduct routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates. 
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance. 
• Coordinate with software team on e-health software and ensure 100% quality data. 
• Manage Lab and Radiology departments and ensure accurate reports. 
• Manage visiting doctor’s appointments & coordination for Radio Talk. 
• Manage front office administration. 
• Schedule and implement monthly duty roster.
• Manage employee attendance (check in/out) and reporting. 
• While on duty ensure you and your team of supervisors are based in public areas to assist patients and manage the consistent delivery of leading-edge customer service. 
• Managing absence & sickness of staff. 
• Communication of company messages to staff. 
• Effectively participate and coordinate in organizing CME 
• Coordinate with Corp HR for staff queries and documentations. 
• Develop your next in line person to manage simultaneously in your absence, and any absence from work has to be with prior approval from GM/HR Manager.

• College Diploma - MBA / Any discipline or related fields.