About the Role
We are looking for an enthusiastic and results-driven Telesales Executive to join our real estate team. The primary responsibility is to contact pre-generated leads, qualify their interest and readiness to purchase or invest, and then hand over the qualified prospects to the sales team for follow-up and closing.
The ideal candidate will have excellent communication skills, a persuasive personality, and the ability to quickly build rapport with potential clients over the phone.
Key Responsibilities:
Lead Qualification
- Call assigned pre-generated leads provided by the marketing team.
- Introduce the company's real estate projects and services in a professional manner.
- Ask relevant questions to understand the customer's needs, preferences, and purchasing timeline.
- Assess the seriousness and readiness of prospects, qualifying them based on defined criteria.
Customer Engagement
- Maintain a positive and helpful tone in all conversations to create a good first impression of the company.
- Provide accurate and relevant information to potential clients.
- Address basic inquiries and direct complex questions to the appropriate sales representatives.
Handover & Coordination
- Forward qualified leads to the sales team with detailed notes for follow-up.
- Schedule appointments or site visits for the sales team where applicable.
- Keep the sales team informed about the status of leads in real time.
Data Management
- Update and maintain the CRM system with call outcomes, notes, and follow-up actions.
- Track daily call volumes, conversions, and lead status.
- Prepare basic performance reports for review by management.
Qualifications & Experience:
- Education: Bachelor's degree preferred.
- Experience 1 to 2 years in telesales, telemarketing, or customer service, preferably within the UAE real estate sector.
- Familiarity with CRM systems and lead management processes.
- Fluency in English is required; Arabic or other languages are an advantage.
Skills & Competencies
- Excellent verbal communication and interpersonal skills.
- Strong listening skills and the ability to ask relevant, qualifying questions.
- Confidence and professionalism on the phone.
- Target-driven with the ability to work under pressure.
- Organized, with good time management and follow-up skills.
Job Type: Full-time