"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
WHAT YOU WILL BE DOING:
Passionate about everything Food & Beverage and putting a smile on guests’ faces? As an F&B Supervisor, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. Your attention to detail and excellent communication skills as an F&B Supervisor will empower your team to deliver exceptional service to guests of our group functions and the hotel in general.
Reporting to the Food & Beverage Manager, the F&B Supervisor is responsible for the daily operations in the Food & Beverage Outlets and In-Room Dining. This position is responsible for maintaining sanitation standards, assisting servers and hosts on the floor during peak meal periods, assisting with menu planning, and supervising outlets where applicable. Responsibilities include ensuring guest and colleague satisfaction while maintaining the operating budget.
- Maintain high level of customer focus through the ability to develop and sustain productive customer relations; actively seeking information to understand and address customers’ needs.
- Handle guest issues / complaints
- Set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Assure that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments
- Assist with training initiatives and programs for the continuing development of job skills for all team members of the Food & Beverage Department
- Coordinate on a day to day basis with outlet managers the smooth running of the operation
- Ensure all equipment, furnishing, service ware, and other physical assets within the Food & Beverage Department are properly purchased, accounted for, used, secured and maintained
- Assure that the safety, sanitation and security program within the department
- Maintain standards of hygiene for food handling and presentation
- Follow all safety and sanitation policies
- Ensure fire code compliance
- Any other job tasks that may be assigned
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Previous F&B or Supervisory experience preferred
- A passion for sequence of service and a desire to create an amazing experience for every single customer
- A person who is both an invaluable team player as well as a well-rounded leader
- Creative and passionate about customer service
- Warm and caring personality
- Highly responsible and reliable
- Able to work in a high-pressure environment
- Excellent interpersonal and communication skills; a team player
- Strong interpersonal and problem solving abilities
- Ability to communicate effectively in oral or written form
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team with or without supervision
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Ability to use Microsoft Office Products (Word, Excel, Outlook)
- Provide the necessary State and Federal Requirements to work in Food and Beverage
- Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.