Job description:
Dental receptionists play an integral role in a dentist's office and perform a number of administrative and customer service-related duties. Common tasks of a dental receptionist include scheduling appointments, answering and placing phone calls and answering client questions. Dental receptionists must have administrative experience and certain skills to be successful in their positions. In this article, we discuss what a dental receptionist is, the most common duties of dental receptionists and the requirements to become a dental receptionist.
Key responsibilities:
· Greet patients when they arrive at the dentist's office
· Schedule appointments for patients
· Maintain patient accounts and records
· Prepare and send patient bills
· Submit patient claims to insurance companies
· Assist patients in filling out required intake and medical forms
· Confirm appointments with patients via phone or email
· Manage and organize specialist referrals
· Inform patients of payment options if applicable
· Keep track of office supplies and place orders for more supplies when necessary
· Perform basic accounting tasks such as taking patient payments and preparing billing statements
· Update patient insurance information
· Ensure all dental office equipment is functioning properly
· Sort and organize incoming and outgoing mail
· Maintain petty cash available in the dental office
· Ensure reception area is maintained and professional in appearance
Skills:
· Responsibility
· Teamwork
· Active listening
· Empathy
· Patience
· leadership
· Dependability
· Emotional intelligence
· Flexibility
Educational background:
High school diploma/ bachelor degree
Experience:
1-4 years.
Job Type: Full-time