Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.
Applicant MUST:
- Have guest relations experience within a holiday home operator in the UAE
- Have a UAE driving license
- Have Dubai work experience
Applicants that do not meet these criteria will be disqualified.
Responsibilities:
- Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition
- Reviewing the guests arrival and departure lists daily
- Meeting & greeting guests on their arrival; and making sure they have a smooth departure
- Collaborating effectively with members of the concierge and security of the properties
- Making sure all guests needs are fulfilled
- Overseeing guest experience throughout their stay from arrival to departure
- Handling all challenging situations and issues in the properties that could occur during guests stays
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
- Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation
- Working on other tasks or ad-hoc projects/activities as required
Skills & Experience
· Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)
· Ability to work in shifts based on rotating daily roster, including on weekends and holidays
· UAE Driving license is a must
· Dubai work experience is a must
· Fluent English speaking is mandatory
· Arabic speaking is a plus
· Ability to solve tough problems on the fly
· Ability to handle pressure
· Ability to prioritize and manage multiple tasks at the same time
· Attentive to detail and very well organized
Job Type: Full-time
Application Question(s):
- Do you have a valid driver's license in the UAE?
- Do you have work experience in Dubai?